FAQ Application Support

Magic Link Login

What is a Magic Link?

A Magic Link is a secure, passwordless login method. Instead of remembering a password, you'll receive a special link via email that lets you log in with a single click.

How do I log in?

  1. Enter your email address on the login page
  2. Check your email for a Magic Link
  3. Click the link to automatically log in
  4. You'll be redirected to Newzy

How long is the Magic Link valid?

Magic Links expire after a short period for security reasons. If your link expires, you can request a new one.

What if I don't receive the Magic Link?

Is this login method secure?

Yes! Magic Links are more secure than traditional passwords because:

What does ":-( Invalid or expired login link" mean?

This means the Magic Link you clicked has expired or is no longer valid. Simply request a new Magic Link to log in.

What if I see "This login link has expired"?

Your Magic Link has expired. Click the "Please request a new one" link to get a fresh Magic Link.

What if I see "This login link is invalid"?

The link you clicked is not valid. This could happen if:

The page keeps refreshing

If you're stuck in a refresh loop:

  1. Clear your browser cache
  2. Try using a different browser
  3. Request a new Magic Link

I'm not being redirected after clicking the Magic Link

If you're not automatically redirected:

  1. Wait a few seconds
  2. Click the "Go to Newzy" button if visible
  3. If still not working, request a new Magic Link

I need to log in on multiple devices

You'll need to request a Magic Link for each device. Each link can only be used once.

Can I share my Magic Link?

No! Never share your Magic Link with anyone. Each link is unique to your email and should be kept private.

What if I clicked a Magic Link on a shared computer?

Always log out when using shared computers. You can log out by clicking the logout button in your profile.

How do I know I'm on the correct login page?

Always access Newzy through our official website https://app.newzy.eu. The login page should show the Newzy logo and have a secure HTTPS connection.

Email & Password Login

What is Email & Password Login?

Email & Password Login is a traditional authentication method where you use your email address and a password you've created to access your Newzy account.

How do I switch to Email & Password Login?

On the login page, click the "Email & Password" toggle button to switch from Magic Link to Email & Password login.

How do I create a new account with email and password?

To create a new account:

  1. Click "Email & Password" on the login page
  2. Click the "Sign Up" button below the login form
  3. Enter your email address
  4. Create a password (minimum 8 characters)
  5. Confirm your password
  6. Click "Create Account"

Do I need to confirm my email address?

No, email confirmation is not required. As soon as you create your account with email and password, you can immediately use it to log in.

What are the password requirements?

Your password must be:

How do I log in with email and password?

  1. Click "Email & Password" on the login page
  2. Enter your email address
  3. Enter your password
  4. Click "Sign In"

What if I forgot my password?

If you forgot your password:

  1. Click "Email & Password" on the login page
  2. Click "Reset Password" below the login form
  3. Enter your email address
  4. Click "Send Reset Link"
  5. Check your email for a password reset link
  6. Click the link and set a new password

What if I get "Invalid login credentials"?

This error usually means:

Can I use both Magic Link and Email & Password?

Yes! You can use either method to log in:

How do I set a password if I only used Magic Link before?

If you previously only used Magic Link login:

  1. Log out of Newzy
  2. Click "Email & Password" on the login page
  3. Click "Reset Password" below the login form
  4. Enter your email address
  5. Click "Send Reset Link"
  6. Check your email for a password reset link
  7. Click the link and set a password

Is Email & Password login secure?

Yes! Email & Password login is secure because:

Can I change my password?

Yes! You can change your password:

  1. Log out of Newzy
  2. Click "Email & Password" on the login page
  3. Click "Reset Password" below the login form
  4. Enter your email address
  5. Click "Send Reset Link"
  6. Check your email for a password reset link
  7. Click the link and set a password

What if I'm locked out of my account?

If you can't log in:

  1. Try using Magic Link login instead
  2. Use "Reset Password" to create a new password
  3. Check that you're using the correct email address

Can I use the same password for multiple accounts?

While technically possible, it's not recommended for security reasons. Use unique passwords for each account to protect your data.

How do I know which login method to use?

Choose based on your preference:

What if I don't receive the password reset email?

If you don't receive the password reset email:

Can I delete my password and go back to Magic Link only?

Currently, you cannot remove your password once set. You can continue using Magic Link login even after setting a password.

What happens if I enter the wrong password multiple times?

The system will show an error message for incorrect passwords. There are no automatic lockouts, but repeated failed attempts may be monitored for security.

Can I use Email & Password login on mobile devices?

Yes! Email & Password login works on all devices including mobile phones and tablets.

How do I stay logged in?

After successful login, you'll remain logged in until you:

What if I'm having trouble with the login form?

If you're experiencing issues:

  1. Make sure you're on the correct login page (https://app.newzy.eu)
  2. Try refreshing the page
  3. Clear your browser cache
  4. Try a different browser

Content, Drafts, Channels, Topics

What do I need before I can add content to the calendar?

Before adding content, you need to set up:

  1. Topics: These are your content themes (e.g. “Product Launch”, “Holiday Specials”)
  2. Channels: These are your publishing platforms (e.g., Instagram, Twitter, etc.)

Both Topics and Channels are required to properly organize and display content in the calendar.

How can I add new content to the calendar?

To add content to your calendar:

  1. First, ensure you have at least one Topic and Channel set up
  2. Click the "Add Content" button in the menu or quickly add content by double-clicking on the specific date and channel where you want to add content in the calendar
  3. Fill in the content details:

Editor Assignment:

Note: You cannot add Campaigns or Context events by double-clicking. These must be added through the Menu.

How do I set individual start and end dates for content?

You can set individual start and end dates for your content to create content that spans multiple days:

  1. When creating or editing content, you'll see separate fields for:
  1. Set both dates to create content that spans multiple days
  2. The system will display a timespan indicator showing the duration between start and end dates
  3. Content with end dates will appear as multiday events in the calendar
  4. The end date must be after the start date (the system validates this automatically)

Benefits:

How do I move content by dragging and dropping?

You can easily move content around your calendar by dragging and dropping:

  1. Click and hold on any content item in your calendar
  2. Drag it to a new date, time, or channel
  3. Release to drop the content in the new location
  4. A confirmation dialog will show the old and new details
  5. Click "OK" to confirm the move, or "Cancel" to revert

Note:

How do I resize content duration?

You can change how long content runs by resizing it:

  1. Hover over the edge of any content item until you see a resize cursor
  2. Click and drag the edge to make the content longer or shorter
  3. Release to set the new duration
  4. A confirmation dialog will show the old and new time ranges
  5. Click "OK" to confirm the resize, or "Cancel" to revert

Note:

What happens when I move or resize content?

When you move or resize content:

How do I view content details with mouseover tooltips?

You can quickly preview content details by hovering over any content item in your calendar:

  1. Hover your mouse over any content item for 1 second
  2. A detailed tooltip will appear showing:

Media in Tooltips:

Note:

How do I understand the visual styling of calendar events?

Calendar events use different visual styles to indicate their status:

What is a Topic?

A Topic is a content theme or campaign that helps you organize related content. For example:

Topics help you:

How do I add a new Topic?

To add a new Topic:

  1. Click the "Topic" button in the main menu
  2. Enter a name for your topic in the inputfield "Title*"
  3. Add an owner (optional)
  4. Click "Save" to create the Topic

How do I manage Topics?

You can manage Topics by:

Topic Detail Features:

Can I change a Topic for existing content?

Yes! You can change the Topic for any content item.

What happens if I delete a Topic?

When you delete a Topic:

How are Topic colors generated in the calendar?

Topics in the calendar are automatically assigned colors to help you visually distinguish between different Topics. The color system works as follows:

How do Campaigns relate to Topics and individual content?

Topics define the theme of your content, while Campaigns represent time‑bound initiatives that often span multiple pieces of content.

When creating or editing content:

In the content detail view (#content[ID]), you’ll see:

What are Drafts?

Drafts are content items that are not yet ready for publication. They are automatically identified when content is missing essential information such as:

Drafts help you:

How do I view and manage my Drafts?

To view and manage your drafts:

  1. Go to Menu → Content Backlog to see all your draft content
  2. The drafts table shows:
  1. Click on any draft title to view its details
  2. Click "Edit" to modify the draft and add missing information

How do I convert a Draft to published content?

To convert a draft to published content:

  1. Click on the draft title or use the "Edit" button
  2. Fill in the missing essential information:
  1. Add your content text, images, and any other details
  2. Click "Update" to save the changes
  3. The content will automatically move from content cacklog to your published content calendar

Note: Once all essential fields are filled, the content is no longer considered a draft and will appear in your main calendar view.

What is a Channel?

Channels are your publishing platforms where content will be shared. Examples:

Channels help you:

How do I view Channel details?

To view Channel details:

  1. Go to the Menu and click "Channels"
  2. Click on any channel title to open the channel detail page (or navigate to #channel[ID])
  3. The channel detail page shows:
  1. Click on any content item in the table to view its details

Channel Detail Features:

How do I add media (images, videos, documents) to my content?

You can add various types of media to your content through a unified media upload interface:

Supported Media Types:

How to Upload Media:

  1. Click "Add Media" in the content form
  2. Select files from your device or drag and drop them
  3. Preview your media before publishing
  4. Add multiple media files to a single content item
  5. Media is automatically processed and optimized for display

Media Management:

Media Display:

Can I schedule content in advance?

Yes! That is exactly what Newzy is made for. You can:

How do I organize my content?

You can organize content using:

What are the media upload features and limitations?

The media upload system provides comprehensive support for various content types:

File Size Limits:

Supported Formats:

Upload Features:

Media Management:

What is Auto-Tagging?

Auto-Tagging is an AI-powered feature that automatically generates relevant tags for your content based on the title and text you write. It uses the Mistral AI model to analyze your content and suggest 3-5 appropriate tags. The system intelligently reuses existing tags from your content library to maintain consistency and avoid tag proliferation.

How does Auto-Tagging work?

Auto-Tagging works by:

  1. Toggle Switch: Enable auto-tagging using the toggle switch next to the tag input field
  2. Character Triggers: Tags are generated automatically when you reach 150, 300, 450, 600, etc. characters in your content
  3. AI Analysis: The AI analyzes your content title and text to generate relevant tags
  4. Tag Reuse: The system checks existing tags in your content library and prefers reusing relevant ones
  5. Smart Updates: Tags are updated in real-time as you continue typing
  6. User Control: You can manually edit the generated tags or add additional tags

How do I enable Auto-Tagging?

To enable auto-tagging:

  1. When creating or editing content, look for the "Auto Tagging" toggle switch next to the tag input field
  2. Click the toggle switch to enable auto-tagging
  3. The switch will show a loading state while generating initial tags
  4. Your preference is automatically saved and will be remembered for future sessions

Can I still add tags manually?

Yes! Auto-tagging works alongside manual tag input:

What if Auto-Tagging generates tags I don't want?

You have full control over the generated tags:

What if Auto-Tagging doesn't generate tags?

Auto-tagging may not generate tags if:

How does Auto-Tagging reuse existing tags?

Auto-tagging intelligently reuses existing tags by:

This ensures your tag system remains consistent and organized while still allowing for new tags when needed.

What if Auto-Tagging generates tags in the wrong language?

Auto-Tagging includes language consistency features:

Does Auto-Tagging work with existing content?

Auto-tagging is primarily designed for new content creation, but you can:

How do I disable Auto-Tagging?

To disable auto-tagging:

  1. Click the "Auto Tagging" toggle switch to turn it off
  2. The tag input field will be cleared
  3. Your preference is automatically saved
  4. You can re-enable it anytime by clicking the toggle again

Can I duplicate existing content?

Yes! You can:

How do I edit or delete content?

You can:

What happens when I delete content?

When you delete content:

What are Content Collections?

Content Collections allow you to combine multiple content items into a single publication. For example:

How do I add content to a Collection?

To add content to a collection:

  1. Create your content as usual
  2. Toggle the "Allow Multiple Stories" switch in the content form
  3. After saving the content, you'll see an "Add Story" button
  4. Click this button to add the content to your collection
  5. You can add multiple content items to the same collection

How do I manage Content Collections?

You can manage collections by:

Can I schedule a Content Collection?

Yes! When you schedule a Content Collection:

What do the "Finalized" and "Reviewed" statuses mean?

Content in Newzy has two important status indicators that help track your workflow:

How do I export content from the calendar?

You can export content in two ways:

Export All Content:

  1. Go to Menu → Contents
  2. Set your desired date range using the Start Date and End Date filters
  3. Click "Refresh" to load the content for that period
  4. Click the copy button (📋 icon) next to the Refresh button
  5. The content data will be copied to your clipboard in tab-separated format

Export Content by Topic:

  1. Click on any topic title in a content item, or go to Menu → Topics and click on a topic title
  2. This opens the topic overview showing all content for that topic
  3. Set your desired date range using the Start Date and End Date filters
  4. Click "Refresh" to load the content for that topic and period
  5. Click the copy button (📋 icon) next to the Refresh button
  6. The topic-specific content data will be copied to your clipboard

How do I download content as iCal files?

You can export individual content items as iCal (.ics) files for use in calendar applications:

Download iCal File:

  1. Open any content item by clicking on it in the calendar or content list
  2. Right-click on the content detail view or click the iCal menu icon
  3. Select "Download iCal" from the context menu
  4. The iCal file will be automatically downloaded with a filename based on the content ID and title

What's Included in iCal Files:

Calendar Compatibility:

Use Cases:

What information is included in the export?

The exported data includes all visible columns from the content table:

How is the exported data formatted?

How do I use the exported data?

Once copied to your clipboard, you can:

Can I export campaigns and context data?

Currently, the export function is designed for regular content items. Campaigns and Context events are not included in the export, but you can:

Campaigns, Context

What are Campaigns?

Campaigns are high-level marketing initiatives that span multiple days or weeks. They help you:

Each individual content item can optionally be linked to a Campaign:

Campaign Topic Links:

What is Context?

Context represents external events, holidays, or important dates that may affect your content strategy. Examples include:

How do I add a new Campaign?

To add a new Campaign:

  1. Go to the Menu and click "Campaigns"
  2. Click "Add Campaign" in the top right corner
  3. Fill in the campaign details:
  1. Click "Submit" to create the campaign

Note: Topics are optional for campaigns. You can create campaigns without assigning them to a specific topic, allowing for more flexible campaign management.

How do I add new Context?

To add new Context:

  1. Go to the Menu and click "Context"
  2. Click "Add Context" in the top right corner
  3. Fill in the context details:
  1. Click "Submit" to create the context

How do I view Campaign details?

To view Campaign details:

  1. Go to the Menu and click "Campaigns"
  2. Click on any campaign title to open the campaign detail page
  3. The campaign detail page shows:
  1. Click on any content item in the table to view its details
  2. Use the topic link (if a topic is assigned) to navigate to the topic detail page

Campaign Detail Features:

How do I edit Campaigns or Context?

To edit existing Campaigns or Context:

  1. Go to the Menu and click "Campaigns" or "Context"
  2. Find the item you want to edit in the list
  3. Click the "Edit" button next to the item, or click on the campaign title and use the "Edit" button in the detail view
  4. Modify the details as needed
  5. Click "Update" to save your changes

How do I delete Campaigns or Context?

To delete Campaigns or Context:

  1. Go to the Menu and click "Campaigns" or "Context"
  2. Find the item you want to delete in the list
  3. Click the "Delete" button next to the item
  4. Confirm the deletion when prompted

Note: Deletions are permanent and cannot be undone.

How do Campaigns and Context appear in the calendar?

Campaigns and Context appear in your calendar as:

Can I move Campaigns and Context in the calendar?

Yes! You can:

Note: Campaigns and Context cannot be moved to specific channels - they remain in their designated rows.

What's the difference between Campaigns and regular content?

How do I use Campaigns and Context for planning?

Use Campaigns and Context to:

Campaign Overview

What is the Campaign Overview?

The Campaign Overview is a visual dashboard that provides a comprehensive view of all your campaigns throughout the year. It helps you:

How do I access the Campaign Overview?

To access the Campaign Overview:

  1. Go to Menu → Plan → Campaign Overview
  2. Select a year from the dropdown menu
  3. The overview displays all campaigns for the selected year in a visual format

How do I read the Campaign Overview?

The Campaign Overview displays campaigns as:

What information does the Campaign Overview show?

The Campaign Overview displays:

Can I download the Campaign Overview?

Yes! You can download the Campaign Overview visualization:

  1. Click the download button (📷 icon) in the bottom right corner
  2. The overview will be saved as a PNG image
  3. The download includes the complete visualization with all campaigns for the selected year

How do I filter campaigns in the Campaign Overview?

The Campaign Overview currently shows all campaigns for the selected year:

What's the difference between Campaign Overview and the calendar view?

Can I edit campaigns from the Campaign Overview?

The Campaign Overview is primarily a viewing tool:

Search

How do I search for content in the calendar?

You can search for content using the search bar at the top of the calendar:

  1. Type your search term in the search input field
  2. Press Enter or click the "Search" button
  3. The calendar will filter to show only content that matches your search

What can I search for?

The search function looks for matches in:

How does the search work?

How do I clear my search?

To clear your search and show all content again:

  1. Click the "X" (clear) button next to the search input
  2. Or delete all text from the search field and press Enter

How do I filter content by Topic?

To filter content by specific topics:

  1. Click the filter button (sort icon) next to the search bar
  2. The filter panel will open showing all available topics
  3. Click on any topic pill to filter content to that topic only
  4. You can select multiple topics to show content from all selected topics
  5. Click the topic pill again to deselect it

Note: The filter panel will remain open as long as any filters are active. It will only close when all filters are cleared.

How do I filter content by Highlighted status?

To show only highlighted content:

  1. Click the filter button (sort icon) next to the search bar
  2. In the filter panel, click the "Highlighted" pill
  3. The calendar will show only content marked as highlighted
  4. Click "Highlighted" again to deselect this filter

Note: The filter panel will remain open as long as any filters are active. It will only close when all filters are cleared.

Can I combine search and filters?

Yes! You can use search and filters together:

How do I clear all filters?

To clear all active filters:

  1. Click "Clear Filters" at the bottom of the panel
  2. This will remove all topic and highlighted filters
  3. Your search term will also be cleared

What do the filter indicators mean?

How do I know if filters are active?

When filters are active:

Can I search for content in specific date ranges?

Currently, the search function searches across all content regardless of date. To find content in specific date ranges:

  1. Navigate to the desired month in the calendar
  2. Use the search and filter functions to narrow down content
  3. The calendar will show only content that matches your criteria within the visible date range

Does search work for Campaigns and Context?

The search function primarily works for regular content items, campaigns and context events.

Teams

What are Teams in Newzy?

Teams are collaborative workspaces that allow multiple users to work together on content planning. Each team has:

How do I create a new team?

To create a new team:

  1. Go to top navigation bar → click on the team name
  2. Click "Create New Team" in the Pop-up
  3. The system will automatically:
  1. You'll be redirected to the main application

How do I switch between teams?

To switch between teams:

  1. Click on the team name in the top navigation bar
  2. A dropdown will show all teams you're a member of
  3. Role indicators show your access level in each team:
  1. Click on any team name to switch to that team
  2. The page will reload and show that team's content with your assigned permissions

Team Access Information:

How do I edit my team name?

To edit your team name:

  1. Go to Menu → Teams
  2. Click the edit icon (pen) next to your team name
  3. Type the new team name in the input field
  4. Click "Save" to update the team name
  5. The change will be reflected immediately

How do I invite team members?

To invite new members to your team:

  1. Go to Menu → Teams
  2. Enter the email address of the person you want to invite
  3. Select their role from the dropdown:
  1. Click "Invite" to send the invitation
  2. The invited person will receive an email with a link to join
  3. Pending invitations will appear in the team members list with their assigned role and team name clearly displayed

Team Invite Display:

Role Assignment Tips:

How do I accept a team invitation?

To accept a team invitation:

  1. Invites will be shown in a notification pop-up in the application
  2. Click "Accept Invite" to join the team
  3. You'll be automatically added to the team and can start collaborating

How do I decline a team invitation?

To decline a team invitation:

  1. Invites will be shown in a notification pop-up in the application
  2. Click "Decline" to reject the invitation
  3. The invitation will be cancelled and you won't be added to the team

How do I manage team members?

To manage team members:

  1. Go to Menu → Teams
  2. View all current team members in the list with their roles displayed
  3. Change member roles using the dropdown next to each member's name:
  1. See pending invitations in the "Pending Invites" section with assigned roles
  2. Cancel pending invitations by clicking "Cancel"
  3. Remove team members by clicking "Delete" (this removes them from the team)

Role Management Features:

What happens when I remove a team member?

When you remove a team member:

How do I delete a team?

To delete a team:

  1. Go to Menu → Teams
  2. Scroll down to the "Delete Team" section
  3. Type the exact team name in the confirmation field
  4. Click "Delete Team" to permanently delete the team
  5. All team data (content, topics, channels, etc.) will be permanently removed

Warning: Team deletion is permanent and cannot be undone. Make sure to export any important data before deleting.

What happens when I delete a team?

When you delete a team:

Can I be a member of multiple teams?

Yes! You can be a member of multiple teams:

How do I know which team I'm currently in?

The current team is displayed in the top navigation bar:

What if I don't have a team?

If you don't have a team:

How do team invitations work?

Team invitations work as follows:

Can I see who sent me an invitation?

Yes! When you receive an invitation:

What if I accidentally delete a team?

Team deletion is permanent and cannot be undone. To prevent accidental deletion:

How do I know if I'm a team admin?

Team management features are available to all team members:

Can I export team data before deleting?

Before deleting a team, you can export your content data:

  1. Go to Menu → Contents
  2. Set the date range to include all your content
  3. Click "Refresh" then the copy button to export content
  4. Save the exported data before deleting the team

What happens to my account if I leave all teams?

If you're not a member of any teams:

How do I handle team conflicts?

If you encounter team-related issues:

Topic Heatmap & Tag Network

What is the Topic Heatmap?

The Topic Heatmap is a visual analysis tool that shows content distribution across topics and months. It helps you:

How do I use the Topic Heatmap?

To use the Topic Heatmap:

  1. Go to Menu → Topic Heatmap
  2. Select a year from the dropdown menu
  3. The heatmap displays as a grid with:
  1. Click on any circle to see all the content representing this circle filtered by date range and topic

How do I read the Topic Heatmap?

The heatmap uses visual indicators to show content distribution:

What information does the Topic Heatmap show?

The heatmap displays:

What is the Tag Network?

The Tag Network is a visual analysis tool that shows relationships between tags used in your content. It helps you:

How do I use the Tag Network?

To use the Tag Network:

  1. Go to Menu → Tag Network
  2. Set your desired date range using Start Date and End Date filters
  3. The network displays as an interactive visualization with:
  1. Use the filter panel to refine your view

How do I read the Tag Network?

The network visualization uses several visual elements:

What filtering options are available in the Tag Network?

The Tag Network offers several filtering options:

How do I interact with the Tag Network?

You can interact with the Tag Network in several ways:

What information does the Tag Network show?

The Tag Network displays:

How do I download analysis visualizations?

Both analysis tools offer download functionality:

Topic Heatmap Downloads:

Tag Network Downloads:

File Formats:

Can I filter analysis data by date range?

Yes! Both analysis tools support date range filtering:

How do I refresh analysis data?

To refresh the analysis data:

What do the colors mean in the analysis tools?

Colors in both analysis tools represent topics:

Can I export analysis data?

Yes! The analysis tools offer both visual and data export options:

Topic Heatmap CSV Export:

Visual Downloads:

Data Analysis:

AI Assistant

What is the AI Assistant in Newzy?

The AI Assistant is an intelligent helper that can assist you with content planning, creating, and management tasks. It can understand natural language requests and help you create, modify, and organize your content more efficiently. Newzy AI Assistant can also help you navigate through the application and support you with extensive knowledge about every feature and functionality.

How do I access the AI Assistant?

The AI Assistant is available through:

What can the AI Assistant help me with?

The AI Assistant can help you with:

How do I ask the AI Assistant for help?

You can interact with the AI Assistant in several ways:

  1. Direct questions: Ask "Help me create content for our summer campaign"
  2. Specific requests: Say "Edit this content to make it more engaging"
  3. Content analysis: Request "Analyze this content" or "Analyze content from last month"
  4. App help: Ask "How do I create a new topic?" or "How does the calendar work?"
  5. Natural language: Use conversational language like "I need help with my content calendar"

Can the AI Assistant create content for me?

Yes! The AI Assistant can help create content by:

How does the AI Assistant understand my requests?

The AI Assistant uses advanced natural language processing to:

Can the AI Assistant edit my existing content?

The AI Assistant can help edit your content by:

How can AI Assistant edit content, campaigns, topics and channels in my calendar?

You can ask the AI Assistant in natural language, for example:

How it works:

Tip: Be explicit about what to change (what item, what field, and desired outcome) to get the best result.

How can AI Assistant edit personas and language styles?

You can ask directly in chat, for example:

What the assistant can do:

Tip: Provide the current text (or specify the exact persona/style name) plus the target tone/audience for faster, higher-quality edits.

How does the AI Assistant handle different content types?

The AI Assistant can work with various content types:

Can the AI Assistant help with content planning?

Absolutely! The AI Assistant can assist with content planning by:

How accurate and reliable is the AI Assistant?

The AI Assistant is designed to be:

How does the AI Assistant protect my content?

The AI Assistant prioritizes your content security by:

Privacy Policy for Newzy

Controller responsible for data processing: Christoph Mandl E-mail: hello@newzy.eu

This Privacy Policy informs you about the processing of personal data in connection with the use of our software "Newzy" at app.newzy.eu and our landing page www.newzy.eu.

  1. General Information on Data Processing

The use of our software is generally only possible after registration and login. We process personal data exclusively in accordance with the statutory provisions of the GDPR.

  1. Categories of Data Processed

We process the following personal data of our users:

Verified e-mail address Username Membership in editorial teams

In addition, when you access our sites, technical data such as IP address, browser information, and connection data are processed, insofar as this is necessary for the provision and security of the services.

  1. Purposes and Legal Bases of Processing

The processing of your personal data is carried out for the following purposes:

Provision and operation of the software (Art. 6 para. 1 lit. b GDPR) Management of user accounts and editorial teams (Art. 6 para. 1 lit. b GDPR) Ensuring IT security and functionality (Art. 6 para. 1 lit. f GDPR)

Our legitimate interest lies in the secure and efficient provision of our services.

  1. Use of AI Chatbots and Large Language Models (LLMs)

To enhance our services, we have integrated AI chatbots powered by Large Language Models (LLMs), including Mistral, OpenAI, and Anthropic. As user you may select the suitable model for each message or task.

What Data Is Processed: When you interact with our AI chatbots, the following types of data may be processed:

The content of your chat or query (including any personal data you provide) Technical data such as your IP address, browser information, and timestamps

This data is transmitted to the respective AI service provider solely for the purpose of generating a response and ensuring the functionality of the chatbot features.

Provider-Specific Information: Mistral (Mistral Large): We use the "Mistral Large" model from Mistral AI. Your input and the output generated by this model are not used to train or improve Mistral AI's models. Data is processed exclusively to provide the requested service and is not retained for model training. For more information, see Mistral's privacy policy.

OpenAI: We use the "ChatGPT – gpt-5.2-2025-12-11" model from OpenAI. Your input and the output generated by this model are not used for training or improving OpenAI's models. Data is processed solely to provide the requested service and is not retained for model training. For further details, please see the OpenAI Privacy Policy.

Anthropic: We use "claude-sonnet-4-5-20250929" from Anthropic. Anthropic may not train models on Customer Content from Services. This means that your inputs and outputs are not used for model training when you use our commercial integration with Claude. Data is processed with a focus on confidentiality and privacy by design. For more details, please see the Anthropic Privacy Policy and Anthropic Commercial Terms.

Perplexity: We use "sonar-reasoning-pro" from Perplexity AI. Your input and the output generated by these models are not used to train or improve Perplexity's models. Data is processed solely to provide the requested service and is not retained for model training. For more information, please see the Perplexity Privacy Policy and Terms of Service.

  1. Use of Cookies

On app.newzy.eu, we use only technically necessary session cookies to ensure authentication during your session. These cookies are automatically deleted at the end of your session.

  1. Recipients and Processors

For hosting, database, and e-mail dispatch, we use the following service providers:

Amazon Web Services (AWS), Frankfurt/EU: Hosting of the application and database (Supabase), e-mail dispatch (Amazon SES). All service providers are integrated in compliance with the GDPR and process data exclusively on our behalf.

  1. Data Transfer to Third Countries

Your data is stored and processed exclusively on servers within the EU (Frankfurt). Data will not be transferred to third countries unless this is necessary for the performance of the contract or required by law. This is the case when you make use of AI chatbot with selected Open AI ChatGPT or Anthropic. In the context of using AWS, access from third countries cannot be completely ruled out in exceptional cases. In such cases, appropriate safeguards such as Standard Contractual Clauses are used.

  1. Storage Period

Your personal data will be stored for the duration of the user relationship. After your account is deleted, your data will be deleted within 30 days, unless statutory retention periods require otherwise.

  1. Rights of Data SubjectsYou have the right to:

Obtain information about the data stored about you Rectify incorrect or incomplete data Erase your data, unless statutory retention obligations prevent this Restrict processing Data portability Object to the processing of your data Lodge a complaint with a data protection supervisory authority

  1. Contact

If you have any questions about data protection or wish to exercise your rights, please contact: hello@newzy.eu

  1. Updates to this Privacy Policy

We reserve the right to amend this Privacy Policy as necessary. The current version is available at www.newzy.eu.

---

Can the AI Assistant work with my existing content?

Yes! The AI Assistant can work with your existing content by:

What if the AI Assistant makes a mistake?

If the AI Assistant makes a mistake:

How can I get the most out of the AI Assistant?

To maximize the AI Assistant's effectiveness:

Can the AI Assistant help with content strategy?

Yes! The AI Assistant can support your content strategy by:

How does the AI Assistant integrate with Newzy's features?

The AI Assistant works seamlessly with Newzy by:

Can the AI Assistant analyze my content?

Yes! The AI Assistant can analyze your content in several ways:

Can the AI Assistant help me understand Newzy features?

Absolutely! The AI Assistant can help you with:

How are AI Assistant chats saved and managed?

Your AI Assistant conversations are automatically saved and managed as follows:

How do I access my chat history?

To access your chat history:

How do I start a new chat?

To start a new chat:

How do I select different AI models for chatting?

You can choose between different AI models using the model selector dropdown in the chat interface:

Available Models:

How to Change Models:

  1. Look for the model selector dropdown in the chat interface
  2. Click on the dropdown to see available models
  3. Select your preferred model from the list
  4. The selected model will be used for your next message

Model Selection Tips:

Note: All models have access to the same Newzy features and can help with content creation, analysis, and app functionality questions. The model selector is optimized to show only relevant models and hide duplicates for a cleaner interface.

How does Web Search work in AI Chat?

Web Search is an optional feature that enhances AI responses with current web information:

What is Web Search?

How to Enable Web Search:

  1. Context Management Modal: Open the context management modal by clicking on any context pill
  2. Web Search Toggle: Find the "Web Search" toggle switch in the modal
  3. Enable/Disable: Toggle web search on or off as needed
  4. Visual Indicator: When enabled, a globe icon appears in the context pills area
  5. Per-Message Control: You can enable or disable web search for each message independently

How Web Search Works:

When to Use Web Search:

Web Search Tips:

Note: Web search is integrated into the context management system and works with all AI models. The toggle state persists during your session but resets when you start a new chat.

How does AI Chat Streaming work?

The AI Assistant now supports real-time streaming responses for faster and more interactive conversations:

How Streaming Works:

Can I upload images in AI chat and ask the assistant to analyze them?

Yes. AI chat supports multimodal image workflows:

What is MCP routing in AI Assistant and when is it used?

MCP routing is the tool-execution path used for action-heavy AI tasks:

What is BYOK (Bring Your Own Key) and how does it work?

BYOK (Bring Your Own Key) allows teams to configure their own AI API endpoints for enhanced flexibility and control:

How to Use BYOK:

  1. Team owners can access AI Settings through the menu
  2. Add custom endpoints with your API keys
  3. Configure request formats and authentication methods
  4. Select BYOK endpoints from the model selector in chat
  5. Use streaming for real-time responses

BYOK Benefits:

How is the AI Assistant's context window filled with information?

The AI Assistant's context window is intelligently filled with relevant information from multiple sources to provide comprehensive assistance:

Types of Context Included:

  1. Selected Content Context:
  1. Chat History:
  1. Team-Specific Information:
  1. System Instructions:

Context Processing:

Context Window Limits:

How Context Enhances Responses:

Note: The context window is automatically managed to ensure optimal performance while providing the most relevant information for your requests.

How do I manage context pills in the AI Assistant?

The AI Assistant includes a context management modal that allows you to view and control all active context components:

Accessing the Context Management Modal:

Context Management Features:

Benefits:

Context Overflow:

Personas

What are Personas in Newzy?

Personas are detailed profiles of your target audience or customer segments that help you create more targeted and effective content. They should include:

Personas help you:

How do I create a new Persona?

To create a new Persona:

  1. Go to Menu → Personas
  2. Click "Add Persona" in the top right corner
  3. Fill in the persona details:
  1. Click "Submit" to create the persona

How do I manage and organize my Personas?

You can manage your Personas through several features:

How do I use Personas for content planning?

Personas can enhance your content planning in several ways:

Can I see who created and last edited my Personas?

Yes! Personas include tracking information to help with team collaboration:

This information helps teams:

How are personas used by the AI Assistant?

The AI Assistant uses personas to tailor its content suggestions, writing style, and recommendations to your target audience. When you create or select a persona, the AI Assistant automatically includes the persona’s demographic details, interests, pain points, goals, and content preferences as context for your requests. This allows the AI to:

By leveraging persona information, the AI Assistant helps you create more targeted, engaging, and successful content for your intended audience.

Language Styles

What are Language Styles in Newzy?

Language Styles are team-defined guidelines that specify the tonality, voice, and writing style for all content created within your organization. They help ensure consistency, brand alignment, and the right tone for your audience across all channels and content types.

A Language Style typically includes:

How do I create or manage Language Styles?

To create or manage Language Styles:

  1. Go to Menu → Language Styles
  2. Click "Add Language Style" to create a new style
  3. Enter a title and a detailed description of the style
  4. Set the status to "Active" or "Archived"
  5. Click "Submit" to save
  6. Edit or archive existing styles as needed

How are Language Styles used by the AI Assistant?

Why use Language Styles?

Who can edit Language Styles?

User Roles & Access Control

What are User Roles in Newzy?

Newzy uses a role-based access control system with two main roles:

How do User Roles work?

User roles determine what actions you can perform in Newzy:

How do I know what role I have?

Your current role is displayed in several ways:

What can Read-Only users do?

Read-Only users can:

What can't Read-Only users do?

Read-Only users cannot:

How do I assign roles when inviting team members?

When inviting someone to your team:

  1. Go to Menu → Teams
  2. Enter the email address of the person you want to invite
  3. Select their role from the dropdown:
  1. Click "Invite" to send the invitation
  2. The invited person will receive the invitation with their assigned role

Important Notes:

Can I change someone's role after they join the team?

Yes! You can change team member roles:

  1. Go to Menu → Teams
  2. Find the team member in the list
  3. Use the role dropdown next to each member's name to change their role
  4. Select "Editor" or "Read-Only"
  5. Confirm the change when prompted
  6. The role change takes effect immediately

Role Change Restrictions:

Who can change user roles?

Only Editors can change user roles. Read-Only users cannot modify any team settings or member roles.

What happens when I change someone's role?

When you change a user's role:

Can I see what role each team member has?

Yes! In the team management section:

Can Read-Only users create their own teams?

Yes! Read-Only users can:

What happens if I'm the only Editor and I leave the team?

If you're the only Editor and you leave the team:

How do I know if I'm restricted from certain pages?

Read-Only users will see:

Can Read-Only users use the AI Assistant?

Yes! Read-Only users can fully use the AI Assistant for:

Can I export content if I'm Read-Only?

Yes! Read-Only users can export content:

What happens to my role if I leave and rejoin a team?

If you leave and rejoin a team:

How do roles affect the calendar view?

Roles affect calendar functionality:

How do subscription plans affect user roles?

Subscription plans determine role eligibility in teams:

What happens when I assign a team seat to a user?

When you assign a team seat to a user:

Content Sharing

What is Content Sharing in Newzy?

Content Sharing allows teams to share their content with other teams they are members of. When content is shared, it becomes visible in the receiving team's calendar and analytics while maintaining proper access controls and attribution.

How does Content Sharing work?

Content Sharing works through a direct sharing system:

  1. Content Selection: Select content you want to share from your content detail view
  2. Team Selection: Choose a target team from teams you're a member of
  3. Channel & Topic Assignment: Assign the content to a specific channel and topic in the target team
  4. Direct Sharing: Content is immediately shared without requiring approval
  5. Integration: Shared content appears in the receiving team's calendar and analytics

What types of content can be shared?

You can share individual content from your calendar. You cannot share Campaigns and Context items.

Shared content include:

Media in Shared Content:

How do I share content with another team?

To share content with another team:

  1. Open Content Detail: Click on any content item to open its detail view
  2. Click Share Button: Click the "Share" button in the content detail view
  3. Select Target Team: Choose the team you want to share with from the dropdown
  4. Assign Channel: Select which channel the content should appear in for the target team
  5. Assign Topic: Select which topic the content should be categorized under for the target team
  6. Assign Campaign (Optional): Optionally select a target campaign in the receiving team to automatically assign the shared content to that campaign
  7. Submit: Click "Share Content" to complete the sharing process

Campaign Assignment:

What requirements must be met to share content?

To share content, you must:

How do I view content shared with my team?

To view content shared with your team:

  1. Access Shared Content: Go to Menu → Manage → Contents
  2. View Shared Items: See a list of all content. In column "Shared" you can see what content is shared
  3. Content Details: View information about each shared item including:

What happens when content is shared?

When content is shared between teams:

Can I edit shared content?

Yes, you can edit shared content based on your role:

How does shared content affect analytics and reporting?

Shared content is fully integrated into analytics and reporting:

Can I share content with multiple teams?

Yes, you can share content with multiple teams:

Can I share content with teams I'm not a member of?

No, content sharing only works between teams where you have membership:

What happens when I delete content that has been shared?

When you delete content that has been shared with other teams:

How do I revoke shared content?

To revoke content that has been shared with your team:

  1. Access Content List: Go to Menu → Manage → Contents
  2. Identify Shared Content: Look for content marked as "Shared" in the Shared column
  3. Open Content Detail: Click on the shared content to open its detail view
  4. Find Revoke Option: Look for a "Revoke" button
  5. Confirm Revocation: Click the revoke button and confirm the action
  6. Content Removal: The shared content will be removed from your team's calendar and analytics

Can I revoke content that I've shared with other teams?

Yes, you can revoke content that you've shared with other teams:

Subscriptions

What are Subscriptions in Newzy?

Subscriptions in Newzy are tiered access plans that determine which features you can use and if you can grant access to your calendars to other teams. The subscription system includes two main plans: Pro and Team, each with different capabilities and seat allocations.

What subscription plans are available?

Newzy offers two subscription tiers:

Pro Plan:

Team Plan:

How do I check my current subscription plan?

To check your current subscription plan:

  1. Profile Modal: Click on your profile in the top navigation
  2. Subscription Display: Your current plan is shown in the profile modal
  3. Seat Information: If you have a Team Plan, it will show Team Seat next to your plan by default
  4. Plan Details: The display shows your plan level and any seat assignments

What are subscription Team Seats?

Subscription Team Seats are user licenses that allow team members to access premium features. Team Seats are managed by team subscribers with Team Plan and determine who can use AI features and advanced team collaboration tools.

Team Seat Role Benefits:

How does subscription Team Seat work?

Subscription Team Seat works as follows:

How do I assign 'Team Seats' to team members?

To assign seats to team members:

  1. Team Management: Go to Team Modal in Header Menu → Manage Team
  2. Member List: View all current team members
  3. Seat Assignment: Use the plan dropdown next to each member's name to assign a Team Seat
  4. Grant Access: Select "Team Plan" to grant a team seat to members who need AI and advanced features
  5. Immediate Role Change: After assigning a team seat, you can immediately change their role to Editor if they were previously Read-Only
  6. Revoke Access: Change their plan back to their original plan to remove the team seat

Team Seat Benefits:

What happens if I don't have a Team Seat?

If you don't have a 'Team Seat' assigned and no Pro Plan or Team Plan by yourself:

How do I upgrade my subscription?

To upgrade your subscription:

  1. Get Invited: Go to https://newzy.eu/get-invite and get invited for an upgrade

What happens when I invite someone without a Team Seat?

When you invite someone without a seat:

Can I use AI features without a subscription?

AI feature access depends on your subscription plan:

How does AI Token Usage Tracking work?

Newzy tracks AI token usage to help you monitor your consumption and manage costs:

Token Limits by Plan:

How Token Tracking Works:

Viewing Token Usage:

Token Limit Enforcement:

Understanding Token Usage:

Managing Token Usage:

Note: Token usage is tracked securely with proper database policies ensuring user data isolation. The system automatically handles token recording and limit checking without requiring manual intervention.

How do I know if I have AI access?

To check if you have AI access:

  1. AI Assistant: Try to access the AI Assistant in the chat interface
  2. Feature Availability: Look for AI-related features in the interface
  3. Subscription Status: Check your profile for subscription information
  4. Seat Status: Verify you have a personal Team Plan or a Team Seat assigned in a Team

What happens if my subscription expires?

If your subscription expires:

Can I downgrade my subscription?

Yes, you can downgrade your subscription:

  1. Contact Support: Reach out to hello@newzy.eu

How do I cancel my subscription?

To cancel your subscription:

  1. Contact Support: Email hello@newzy.eu with your cancellation request

What happens to my team if I cancel my Team subscription?

If you cancel your Team subscription:

Can I have different subscription levels for different teams?

No, subscription levels are account-wide:

How do I contact support about subscriptions?

For subscription-related questions and support:

What payment methods are accepted?

Newzy is in Beta-Phase and accepts no payments. You can get invited for an upgrade to Pro Plan or Team Plan on https://newzy.eu/get-invite

---